Efficient 1-1 Meeting
When you start selling products across borders, one of the most critical decisions you’ll face is: which freight delivery company should you trust?
As a seller, especially in e-commerce, delays, miscommunication, or hidden fees in logistics can directly affect customer satisfaction and even your store's ratings. So instead of jumping at the first offer or choosing the cheapest provider, it's smarter to ask the right questions before committing.
Here are 5 key questions to guide your selection process.
1. Do They Understand the Nature of Your Products and Market?
Not all freight companies are familiar with cross-border e-commerce or small-parcel exports. Ask if they've worked with businesses like yours and if they know your target destination’s import rules. For example, cosmetic products, electronics, or batteries often require special documentation and handling.
If they just say “don't worry, we'll handle it” without asking about your product details — red flag.
2. What Is Their Experience with Customs and Last-Mile Delivery?
Clearing customs is one of the trickiest parts of global shipping. A good freight delivery company should:
- Offer guidance on documents and HS codes
- Be transparent about import taxes or duties
- Have last-mile partners or DDP solutions
It's worth asking: “What's your process when a shipment gets stuck at customs?” Their answer will tell you a lot.
3. Are Their Quoted Prices All-Inclusive?
A low quote might seem attractive until unexpected charges show up: fuel surcharges, handling fees, warehousing, and customs clearance costs. Ask:
- Does this quote include all possible fees?
- Will I get a breakdown of costs in advance?
- Are there penalties for delays or rescheduling?
The best freight companies are upfront and consistent — no financial surprises.
4. How Do They Communicate During a Shipment?
One of the biggest headaches for sellers is not knowing where the goods are. Make sure your freight delivery company offers:
- A tracking system
- A dedicated contact person
- Timely updates when something goes wrong
Fast communication isn't a bonus — it's a necessity.
5. Can They Scale With You as Your Business Grows?
What works for 10 orders a month might break down at 100. Ask if they support:
- Volume discounts
- Warehousing or fulfillment services
- Multi-country delivery plans
A scalable freight partner grows with you, not
against you.
Choosing a freight delivery company is not just a logistics decision — it's a business decision. Don't just ask about price or transit time. Instead, ask the right questions that reveal how reliable, transparent, and professional they really are.
Your brand reputation depends on it.
